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F.A.Q. Livrenpoche

Aide : F.A.Q. (Frequented Asking Questions)



SUMMARY :

Generalities about orders
Generalities about books
Generalities about the website
About your order
About your account
Generalities



This page is the only one translated

Detailed summary :

Generalities about orders :

Generalities about books :

Generalities about the website :

About your order :

About your account :

Generalities :

GENERALITIES ABOUT ORDERS :

How to order ?
Make a research thank to our search engines.
Click on acheter des livres format poche d occasion.
Continue your searching or end your order by following the process.
For more detailed informations on this page acheter un livre format poche sur livrenpoche.com

I would like to order several books at the same time
Click on acheter des livres format poche d occasion to insert a book.
Utilisez le bouton "précédent" de votre navigateur ou utilisez le moteur de recherche situé dans la barre de menu.
Les livres sont conservés dans le panier jusqu'à ce que vous quittiez notre site..

I want to change my mean of payment
You can change your mean of payment.
Go to "mon compte/suivi de mes commandes".
Click on the order number you want to pay.
Then, click on "changer de méthode de paiement", and choose a different mean of payment.

I would like to order and send a book to a friend
In the order :
Change your delivery address.
You can also write down a "gift card" which will be added to your invoice. Your friend will NOT receive the invoice.

I would like to sponsor some friends, how does it work ?
Go to the page "mon compte" and click on "parrainer un ami".
Write down your friend's names and email addresses.
Modify or send your message as it is.
our friends will individually receive an email including all the conditions required to be sponsored.
If one of them (or all of them) order on our website, we will then credit your account with a free book (one book for each friend who has ordered). You will be able to use it as soon as your next order.
You can sponsor as many friends as you want.

I have obtained a free book, how to use it ?

The amount of your reduction is specified in "mon compte".
The reduction is validated automatically.

I still haven't received my order !

The time limit of the delivery is specified in our help. It depends of course of the postal services
Don't hesitate to go to your home post office to ask for your parcel. Indeed, some postman don't always leave a note in the mail box to notify their passage. If after all of this, you still have nothing, send us an email by
If after all of this, you still have nothing, send us an email by clicking here nous contacter ŕ propos d un achat sur livrenpoche.com

What about the shipping fees and the delivery time ?
In your caddy, the link "frais de port" permits you to know exactly the amount of the shipping fees depending on how many books you have in your caddy and in which country your order will be sent.
Or, go to our helping page by clicking on this link frais de port offerts ŕ partir de 25 € sur livrenpoche.com
The orders delivery time is estimated and is based on an average generally noticed.

In which country do you deliver ?
We deliver all over the world. We have a partnership with La Poste (french postoffice), here in France.

I would like to use a coupon
You can use it in two ways :
You type your coupon code when you are in the invoice part thank to the link "utiliser un coupon de réduction",
he given link already has the coupon type http://www.livrenpoche.com?codeCoupon=XXX, the reduction is automatically done.

There is a mistake in my order. What can I do ?

If it is a mistake that we have done, we will find a way to make you pleased.
If it is a mistake that you have done, you can send us the book bock but we won't reimburse the shipping fees.

I had an error code, white I was using my credit card
If you have a 05 or a 09 error code, it is a problem which only comes from our bank. We advice you to try again or to come back later until the problem with our bank is resolved.

How much I need to order to have free shipping ?

If you live in France or Monaco, you need to order 25 euros. If live in European Community or Suisse, 50euros.
WARNING : Il you have a reduction, think like that : Total - Reduction > 25 or 50 €

GENERALITIES ABOUT BOOKS :

I haven't found the books I was looking for/I am looking for a special book
You can create an "alert". It warns you when the book(s) that you are looking for has been put on sale.
Go to "mon compte" then "gérer mes alertes" or click here se créer une alerte sur livrenpoche.com.

I would like to have more informations about a book in particular
You may use the link to Bibliopoche.com, our database about the pocket size books.
You will then be able to see a more detailed file about the book and go bock on the livrenpoche.com website to end your order.

What do the state given to the books mean ?
The helping page of our website will allow you to see much better the states of ths books sold. See etats des livres mis en vente sur livrenpoche.com
GENERALITIES ABOUT YOUR ACCOUNT :

Why I need a Livrenpoche account ?
This account will permit you to order, to be informed about the website life and news, promotions and offers. You'll can create alerts on books you're looking for

I would like to create an account. How does it work ?
Go to "mon compte".
Choose an identifier and a password. File in all the blanks, then validate.

I don't understand what "identifiant" means
An identifier is a pseudonyme which allows you to order, makes a comment on a book, participate to the forum. You will have to be able to find it anytime you will come back on our websites.

Tell me more about the password ?
he password is the one you chose when you have created your account. If you forgot it, click here

I would like to write a comment about a book on bibliopoche.com, should create an account ?
NO. The accounts are commons. If you have an account on Livrenpoche.com or on Bibliopoche.com, it will work for both websites.

What do you do with the informations I gave when I have created my account ?
The informations you give us will not be used or resold to any companies without your approbation as the law says.
The email addresses of those who want to get our newsletter will be only used this way.
The last questions which are at the end of the processus of the account creation will not be used individually but in globality.

I can't identify myself
It might be a memory hiding place problem. That is to say that your navigator keeps in memory old pages without updating the last ones. Close all your navigators and try to identify yourself again. You should have no problem then.
More informations se créer une alerte sur livrenpoche.com

I want to change my identifier and/or my password
You can do it on the page "mon compte" (my account) and click on "modifier mon identifiant ou mon mot de passe" (modify my id or my pass).

I would like to change my address or my email address
You can do it by going to "mon compte" then click on the links "modifier mon adresse de facturation" and "modifier mon adresse de livraison".

GENERALITIES ON THE WEBSITE :

I would like to make a link exchange
ontact us by clicking here effectuer un lien avec livrenpoche.comand tell us more about your website and your ideas.
Only the websites which have done a real exchange will be inserted on our link page.

I would like to become a partner. What can I do for it ?
ou will find all the informations you need on this pagedevenir partenaire de livrenpoche.com.
Une fois les conditions lues et acceptées, envoyez-nous un identifiant et un mot de passe de votre choix afin d'accéder à notre interface partenaire.

I would like to be notified when you get new books (Alerts)
You need to create an account.
Click on "gérer mes alertes" and create as many alerts as you want. You will receive an email warning you that we have now, the book you are looking for.
QUESTIONS DIVERSES SUR LIVRENPOCHE :
Are you an editor or in relation with any editor ?
NO. Livrenpoche and Bibliopoche are independent. Livrenpoche is the second hand bookseller and bibliopoche.com references all the books published in pocket size.
If you wish to contact an editor in paticular, you can look for the address by clicking here chercher un éditeur sur bibliopoche.com

Puis-je vous envoyer un manuscrit ?
NO. As we are not an editor, we will do nothing with it.

I would like to send you some books.
We buy only books that people bring to our entrepot located next to Lorient (Morbihan 56).
But we make an exception concerning the batch up to 3000 books or more in a ray of 500 km maximum.
In this case, please contact us tous les auteurs sont en vente sur livrenpoche.com

I am a second hand bookseller, I would like to sell my books on your website
NO. The only thing that you can do is to refer yourself in our directory by clicking here bouquiniste du livre format poche

I am looking for an editor address or email address
As we are not an editor, we don't have those kind of informations. You have to contact directly this editor or author.
You can use the addresses which are referred on Bibliopoche.com.

I would like to contact a publisher to make my book published
Go to the following website http://www.bibliopoche.com where you will be able to find all the editor addresses you may need. Go to "Editeurs".

Do you have an adress or a bookstore in Paris ?
NO.but you can come to pick up your books directly to our place located next to Lorient (Morbihan 56). Please, warn us before we send your books !

Do you know when a book will be published in pocket size ?
NO. We can't know such a thing, it depends a lot of the selling and of the repurchase of the rights of publication in pocket size.

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Partenaires : Citations